RETURN & REFUND POLICY

 

Purchased but not shipped (Cancelation):

Your order will be issued as soon as possible after your purchase, within 3 hours after placing an order, you can request a cancelation. You will be charged a 5% processing fee

 

Returns (if applicable)

 

We accept return of products. Customers have the right to apply for a return within 14 working days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. For faster service, please have your order number ready or know the email you used to place your order. Please do not send your purchase back to the manufacturer.

Customers will be charged once at most for shipping costs (this includes returns)

 

Used products:

- We do not offer returns except in EXTREME cases of breakage/malfunction.

The customer must email to service@lovelockbear.com for a return authorization prior to sending any product back to lovelockbear.com. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

(Please contact service@lovelockbear.com to get the return address)

Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

 

Late or missing refunds.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at service@lovelockbear.com

 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

 

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If something wrong unfortunately happens, please provide us with the photo or video and contact us at service@lovelockbear.com. Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products

Please contact our customer service at service@lovelockbear.com to get the return address.